Borgata or Bust? by Liimu
In lieu of telling you what went WRONG with what was supposed to be a luxurious weekend in a Borgata Suite enjoying the tastes of Borgata at their event, Savor Borgata, I'll share with you a little from my complaint e-mail to them, to which I have yet to receive a response:
"My husband and I chose the Borgata for a much-needed getaway (without our three children) to celebrate our upcoming wedding anniversary. As I am 6 months pregnant, the Savor Borgata event seemed like a perfect choice, as it boasted offering tastings of the finest Borgata chefs, including the world-famous Wolfgang Puck. The price tag to stay in a suite was high, but as it was a special occasion, we decided to splurge. Pregnant, I was looking forward to being treated like a “VIP.” We were more than slightly disappointed to discover that the extra $450 we spent on the room would not even entitle us to free Internet or use of the fitness facility, let alone the bathrobe, slippers and turn-down service we were used to at other hotels for which we are frequent-stay customers (e.g., the Hilton, the Marriott).
While we did enjoy the somewhat pricey buffet – we were encouraged by how good the food was and really looked even more forward to the Savor Borgata event. Upon checkin, we had not been told we would have to wait in line for entry so it was a good thing I thought to check with the concierge 20 minutes before our “reservation.” Of course, there was a line for the Box Office, where we had to go pick up tickets (again – how difficult would it have been to make us feel like special guests by delivering the tickets to our room or having them ready for us upon check in?), and then stand in line to wait for entry. When we entered the event was when things began to get really bad. To make a long story short, there was nowhere for me to sit, even after I complained to management that it would be painful for me to stand the entire two or three hours of the event. (When I got back to my room, my feet were swollen and sore.) It was impossible for us eat and have a drink in our hand at the same time, and we waited in lines that took us 30-40 minutes to get through, only to be rewarded with a tiny plate of appetizer-size food. Further, there was NOTHING for me to drink besides water – they only offered WINE, BEER and water! I was so unhappy and disappointed at what was supposed to be our big celebration, I was near tears by the time we got back to our room at close to 10 PM.
After the event, we tried to salvage our evening by finally getting the VIP treatment that was promised us if we went to one of the two nightclubs. Despite my aching feet, I was determined to feel like a VIP. We had spent close to $1500 on two nights’ stay! That is a lot for us, with three kids and one on the way. How disappointing to find that, yet again, if we didn’t order “bottle service,” we would again have nowhere to sit.
I know Atlantic City caters to gamblers and young people, but I have to say, I had counted on the Borgata, with its reputation for class and elegance, to know how to treat people who were willing to pay for VIP treatment. Instead, we were not only treated like every other clientele, we were constantly encountering folks who were being comped for meals or entertainment, and were given not even the most basic accommodations during a very expensive, supposedly world-class event."
Anyhoo...what I learned from that weekend was that my sass has nothing to do with hanging out in a smoky nightclub or luxuriating in a fancy suite in 4-inch heels and la Perla lingerie. (Not that there's anything wrong with that...) I felt absolutely beautiful, sexy and SASSY all weekend long, and it had more to do with the romantic moments I shared with my husband than anything the lame Borgata had to offer. The most fun moment of the weekend was when I woke up from a luxurious 2-hour nap and immediately broke the silence in the room by chattering about nothing, then had a sudden "aha" moment that I am responsible for the fact that my three girls rarely stop talking unless it's to breathe or eat. As soon as I realized it (and my amused husband confirmed it), I could not stop laughing, even as the tears streamed down my face.
So, maybe the money was well spent after all. Because what I got from last weekend was realizing that the blessings I already have in my life are worth more than any amount of money could ever buy.